SRIXON EMPLOYMENT OPPORTUNITIES

Location: Louisville, KY
Reports to: Regional Team Leader
Position Type: Exempt
Date: February 19, 2021

Summary:

Meet on a timely and regular basis with authorized Srixon/Cleveland Golf/XXIO accounts throughout an assigned territory, explaining our company culture, values, principles, philosophy, programs, and products. Srixon/CG/XXIO Territory Managers (TM’s) will always be courteous and professional while making quality sales for both the customer and Srixon/CG/XXIO.

Essential Duties and Responsibilities:

• Sales and service visits consist of communicating, informing, presenting, and processing orders with all accounts on a regular and timely basis.
• Must be accessible and respond promptly and professionally to all customer and home office inquiries whether in person, via phone, or email.
• Must perform actions and tasks that exceed customer expectations, thus creating the highest quality experience.
• At all times be respectful of others and conduct themselves with the utmost integrity and honesty.
• Establish and maintain personal, professional, and productive relationships with all customers and individuals involved in the selling process.
• Make sales and service visits at customer’s place of business according to the following guidelines or as directed.
• Conduct a formal product knowledge training seminar as needed for all staff and program account’s personnel.
• Conduct, as a minimum, one day on an annual basis for all staff and program accounts that may be a demo day, short game clinic, fitting day or promotional day.
• Average 3-4 sales calls per day in season; and 2-4 per day during prebook season.
• For all other customers, conduct product knowledge sessions and demo/fitting days on an “as requested” basis; however, all Srixon/CG/XXIO customers need to have a thorough understanding of our company values, principles, philosophy, programs, and products.
• Increase sales through established distribution channels approved and determined by Srixon/CG/XXIO that enhance the presence of our products.
• Strategically manage and make available demo and personal use product to appropriate customers and process these orders on a timely basis.
• Adhere to company policies and guidelines that relate to credit, returns, and global distribution strategy.
• Strategically manage, distribute, and maintain collateral materials with all customers and strive to obtain prime floor space for these on a regular basis, thus ensuring proper usage.
• Identify possible locations for new customers and assist in the completion of appropriate processing as necessary.
• Keep company informed of all changes to customer status, including but not limited to contact names, addresses, phone numbers, email addresses, and other pertinent information.
• Submit and update visitation and demo day activities as directed.
• Attend and participate in company-sponsored seminars or meetings as well as regional or national trade shows as directed.
• Submit territory absence or vacation plans for approval to their Regional Team Leader with a minimum of 2 weeks advance notice.
• Participate in a yearly performance review with their Regional Team Leader and incorporate follow up direction from that process as well as travel summaries and feedback.
• Territory Managers may not represent any other companies or products.
• Perform other tasks and duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Four-year college degree preferably in marketing or related business field; or comparable job experience at Srixon/CG/XXIO which may include Customer Service, Tour, Tech Van or other related experience with a minimum of HS diploma; or a combination of the above may be considered.

Other Skills and Abilities:

• Must have and maintain a valid driver’s license.
• Familiarity with computers and applications (Word or Excel for example).
• Ability to maintain confidentiality of sensitive information.
• Excellent language and math skills required.
• Excellent organizational skills.
• Must work well with others.
• Ability to initiate and maintain correspondence with customers and home office.
• Ability to take direction and critical feedback and to act on that direction.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk over irregular surfaces and terrain; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee is required to drive a vehicle that holds product line samples, displays, demo day tent, fitting carts, and supplies. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

While performing the duties of this job, the employee frequently works in outside weather conditions and occasionally near moving mechanical parts. The noise level in the work environment is usually moderate.

Department: Customer Experience
Reports to: Customer Experience Supervisor
Position Type: Hourly, Non-Exempt
Travel: Occasional
Date: February 18, 2021

Job Summary:

The Customer Experience Associate is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs.

Essential Job Duties:

Company Focus

• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; and discussing those ideas with Customer Experience Supervisor or Customer Experience Manager.
• Ensure proper corporate messaging, reading from scripts as needed to ensure this is achieved.
• Provide feedback to Customer Experience Supervisor on the efficiency of the customer service process.
• Keep abreast of new company products and services.

Customer Focus

• Communicate with customers via phone, email, chat, mail or social media.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Respond promptly to customer inquiries.
• Processes customer orders/changes/returns/repairs according to established department policies and procedures.
• Answer product and service questions for customers; suggesting information about other products and services.
• Provide timely and accurate information in response to inquiries, order status, concerns and requests about products and services.
• Handle questions regarding changes in policies or procedures.
• Provide pricing and delivery information for orders.
• Perform customer verifications.
• Attempt to persuade customer to reconsider cancellation of order.
• Keep thorough documentation of customer interactions and transactions, recording details of inquiries, comments, complaints and actions taken.
• Answer questions about warranties or terms of sale.
• Process paperwork related to credits/adjustments.
• Process paperwork related to repairs and returns.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Escalate to Customer Experience Supervisor, as needed, for unresolved issues.
• Suggest solutions when a product malfunctions or a customer is experiencing product difficulty.
• Inform customer of deals and promotions.
• Up-sell products and services.
• Work with Customer Experience Supervisor and/or Customer Experience Manager to ensure proper customer service is being delivered.
• Provide timely feedback to Customer Experience Supervisor regarding service failures or customer concerns.

Teamwork

• Communicate effectively with team members within the customer experience department.
• Communicate and coordinate with internal departments and external partners to resolve issues and provide superior service.
• Contribute to team effort by accomplishing related results.
• Partner with the sales team to meet and exceed customer’s expectations.
• Other duties as required.

Skills / Qualifications:

• Phone Skills
• Listening Skills
• Documentation Skills
• Detail-Oriented
• Problem Solving
• Resolving Conflict
• Analyzing Information
• Multi-tasking
• Time Management

Competencies:

• Customer Focus
• Communication Proficiency
• Teamwork Orientation
• Technical Capacity
• Adaptability
• Initiative
• Quality Focus
• Product Knowledge

Travel:

Occasional travel may be requested.

Required Education & Experience:

High School Diploma and one year related experience.

Preferred Education & Experience:

Bachelor’s degree and 1-2 years’ related experience. Golf product knowledge.

Department: Sales
Location: Washington DC/VA/MD
Position Type: Full Time
Travel: Up to 100%
Date: February 4, 2021

Job Description:

The Field Service Rep will have two primary components:

1. Provide support in driving sales performance within a territory
2. Excellent customer and consumer satisfaction thru field activities

The FSR will work with the Independent Sales Rep to partner with retailers from a golf specialty store to a green grass golf shop to deliver the products, experiences and brand stories that make SRX/CG/XXIO the preeminent golf brand portfolio. The team of two will work to ignite the brands and accelerate sales and distribution growth well above company averages. The FSR will keenly understand consumers, the marketplaces and SRX/CG/XXIO products. They will collaborate with the Independent Sales Rep to work on Marketing, Merchandising, Trial, and Product Placement plans for each territory. Responsible for planning and executing marketing campaigns to generate new prospects and improve client retention.

Typical Duties:

Typical duties will include, but are not limited to the following:

• Ball Fitting Events - technical assistance in providing consumer recommendations on proper golf ball selection
• Wedge Clinics - conducting Scoring Clinics with local golf professionals to help wedge fit consumers
• XXIO Experience Days – provide consumer trial events at local XXIO dealer locations
• Retail Merchandising – updating brand presence at local retailers including POP, inventory, and display assembly
• Account Development - conduct sales presentations to grow product distribution within a territory
• Staff Training - conduct education and training events for dealers within a territory
• Field Updates – provide detailed updates of competitor field information and territory trends
• Weekly Call Reports – completion of weekly call reports and event scheduling

Must be able to drive a large cargo van. Must be able to perform bending, reaching and twisting motions for multiple hours per day. Must also be able to lift and carry 50+ pounds.

Education / Skills:

• 1-3 years of Sales Experience
• Bachelor’s degree preferred
• Must have golf industry, retail and/or education (i.e. PGM Program, Golf Academy) experience
• High-energy individual with strong multi-tasking, selling skills, and relationship building skills
• Passion for the Srixon/CG/XXIO brands and products
• Strong analytical and problem solving skills
• Excellence at managing multiple priorities
• Ability to work weekends and evenings

Department: Sales
Location: Boston, MA
Position Type: Full Time
Travel: Up to 100%
Date: December 7, 2020

Job Description:

The Field Service Rep will have two primary components:

1. Provide support in driving sales performance within a territory
2. Excellent customer and consumer satisfaction thru field activities

The FSR will work with the Independent Sales Rep to partner with retailers from a golf specialty store to a green grass golf shop to deliver the products, experiences and brand stories that make SRX/CG/XXIO the preeminent golf brand portfolio. The team of two will work to ignite the brands and accelerate sales and distribution growth well above company averages. The FSR will keenly understand consumers, the marketplaces and SRX/CG/XXIO products. They will collaborate with the Independent Sales Rep to work on Marketing, Merchandising, Trial, and Product Placement plans for each territory. Responsible for planning and executing marketing campaigns to generate new prospects and improve client retention.

Typical Duties:

Typical duties will include, but are not limited to the following:

• Ball Fitting Events - technical assistance in providing consumer recommendations on proper golf ball selection
• Wedge Clinics - conducting Scoring Clinics with local golf professionals to help wedge fit consumers
• XXIO Experience Days – provide consumer trial events at local XXIO dealer locations
• Retail Merchandising – updating brand presence at local retailers including POP, inventory, and display assembly
• Account Development - conduct sales presentations to grow product distribution within a territory
• Staff Training - conduct education and training events for dealers within a territory
• Field Updates – provide detailed updates of competitor field information and territory trends
• Weekly Call Reports – completion of weekly call reports and event scheduling

Must be able to drive a large cargo van. Must be able to perform bending, reaching and twisting motions for multiple hours per day. Must also be able to lift and carry 50+ pounds.

Education / Skills:

• 1-3 years of Sales Experience
• Bachelor’s degree preferred
• Must have golf industry, retail and/or education (i.e. PGM Program, Golf Academy) experience
• High-energy individual with strong multi-tasking, selling skills, and relationship building skills
• Passion for the Srixon/CG/XXIO brands and products
• Strong analytical and problem solving skills
• Excellence at managing multiple priorities
• Ability to work weekends and evenings